Helpie FAQ
How do I insert product reviews manually
This article will teach you how to insert product reviews manually
- Step 1:Online Store –> Themes –> Actions –> Edit code
- Wooview automatically inserts the Review widget to appear at the bottom of the product page when you install Wooview.
- Step 2:Open the template or section you use for product pages (usually it’s called product.liquid or product-template.liquid, but some themes work differently)Get code A：Search for and find the line of code that starts with:<div class=”wooview_section wooview_box wooview-base” data-layout=” data-url=”{{ shop.url }}” data-handle=”{{ product.handle }}” data-id=”{{ product.id }}” data-limit=”0″>{{ product.metafields.wooview.productReview }}</div>Cut out this line of code
Get code B：Copy code<div class=”wooview_section wooview_box wooview-base” data-layout=” data-url=”{{ shop.url }}” data-handle=”{{ product.handle }}” data-id=”{{ product.id }}” data-limit=”0″>{{ product.metafields.wooview.productReview }}</div>If you want to move the Review part to the top of the product page, paste the line of code into the top of the file.
How can I show rating star in the Product page?
Here are some details on how to add snippets of code to display rating stars in the product page.
- Step 1:Online Store –> Themes –> Actions –> Edit code
- Step 2:Find the “product.liquid” file， (or product-template.liquid in some cases).
- Step 3:Then, find the following code line:{{ product.title }}
- Step 4:Copy this code snippet <div product-id=”{{ product.id }}” class=”wooview-review-badge”> </div>
- Step 5:Insert the code snippet under the above code line.
- P/S:product.liquid or product-template.liquid can be named differently due to variety of themes.
NOTE: If it doesn’t work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at
How to send Automatic Email Requests?
This option allows you to automatically send an inviting customer review email after the order has reached the specified status.
- Step 1:A：Wooview App –> Email Marketing –> Edit ‘Product reviews – Product reviews – Invite customer to review’
B：Wooview App –> Product reviews –> Email –> Review email statistics –> Edit ‘Product reviews – Product reviews – Invite customer to review’
- Step 2:Find the “Trigger Rules” on the left side of this page. You can customize the sending conditions and the sending time of the “Invite customer comment request email”.
- Step 3:Save.
How to install the Homepage Carousel?
This feature allows you to rotate wooview Product reviews to any location on the front page of your store according to your preferences.
- Step 1:Wooview App –> Product reviews –> Homepage CarouselIn the background of the Wooview App, you can set the style of the rotary-casting component and select the comments you want to display.
- Layout typeNo photo carousel : The carousel hides the pictures uploaded by the user for display.Waterfall : Only those comments that the customer has uploaded comment pictures can be selected for rotation display.Carousel with photos : The rotarycast component keeps the pictures uploaded by the user for display.
- Carousel Reviews Source SettingsAutomatic : Automatically pick up to 10 reviews.Manual : Select at least 3 comments to present.
- Step 2:Online Store –> Themes –> Customize –> Add section –> WOOVIEW SECTIONS –> Featured Review Carousel
- Step 3:Here you can set the title, subtitle, maximum width, maximum number of displays in a row, and rotation interval.
- Step 4:Save.
How to import other app reviews?
How to import other app reviews?
Follow the steps below to easily import other app reviews back to your store via the following.
- Step 1:Wooview App –> Product reviews –> Reviews –> Import
- Step 2:Import comment CSV files exported in advance from another app
- Step 3:Select the app to which the file will be imported
How to export reviews?
Follow these steps to export your review:
- Step 1:Wooview App –> Product reviews –> Reviews –> Export
- Step 2:You can filter the comments you want to export by star and status.
- Step 3:Click “Export” and the comment template file will be sent to your email.
- Step 4:Open the email and click “product reviews export” to download the review template file.
How to install the Wooview product review?
Install WooView Product Review in two simple steps
- Step 1:Wooview App –> Product reviews –> Setting –> Installation Settings
- Step 2:You can install Wooview Product reviews in two installation modes.
- 1. Automatic –> We usually install the review widget at the bottom of the product page.
- 2. Manual –> You can install the review widget by adding the code to the theme product file.
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