FAQ

Helpie FAQ

  • How do I insert product reviews manually
    This article will teach you how to insert product reviews manually
    • Step 1:Online Store –> Themes –> Actions –> Edit code
    • Wooview automatically inserts the Review widget to appear at the bottom of the product page when you install Wooview.
    • Step 2:Open the template or section you use for product pages (usually it’s called product.liquid or product-template.liquid, but some themes work differently)Get code A:Search for and find the line of code that starts with:<div class=”wooview_section wooview_box wooview-base” data-layout=” data-url=”{{ shop.url }}” data-handle=”{{ product.handle }}” data-id=”{{ product.id }}” data-limit=”0″>{{ product.metafields.wooview.productReview }}</div>Cut out this line of code

      Get code B:Copy code<div class=”wooview_section wooview_box wooview-base” data-layout=” data-url=”{{ shop.url }}” data-handle=”{{ product.handle }}” data-id=”{{ product.id }}” data-limit=”0″>{{ product.metafields.wooview.productReview }}</div>If you want to move the Review part to the top of the product page, paste the line of code into the top of the file.
  • How can I show rating star in the Product page?
    Here are some details on how to add snippets of code to display rating stars in the product page.
    • Step 1:Online Store –> Themes –> Actions –> Edit code
    • Step 2:Find the “product.liquid” file, (or product-template.liquid in some cases).
    • Step 3:Then, find the following code line:{{ product.title }}
    • Step 4:Copy this code snippet <div product-id=”{{ product.id }}” class=”wooview-review-badge”> </div>
    • Step 5:Insert the code snippet under the above code line.
    • P/S:product.liquid or product-template.liquid can be named differently due to variety of themes.

    NOTE: If it doesn’t work, please free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at

  • How to send Automatic Email Requests?
    This option allows you to automatically send an inviting customer review email after the order has reached the specified status.
    • Step 1:A:Wooview App –> Email Marketing –> Edit ‘Product reviews – Product reviews – Invite customer to review’

      B:Wooview App –> Product reviews –> Email –> Review email statistics –> Edit ‘Product reviews – Product reviews – Invite customer to review’
    • Step 2:Find the “Trigger Rules” on the left side of this page. You can customize the sending conditions and the sending time of the “Invite customer comment request email”.
    • Step 3:Save.
  • How to install the Homepage Carousel?
    This feature allows you to rotate wooview Product reviews to any location on the front page of your store according to your preferences.
    • Step 1:Wooview App –> Product reviews –> Homepage CarouselIn the background of the Wooview App, you can set the style of the rotary-casting component and select the comments you want to display.
    • Layout typeNo photo carousel : The carousel hides the pictures uploaded by the user for display.Waterfall : Only those comments that the customer has uploaded comment pictures can be selected for rotation display.Carousel with photos : The rotarycast component keeps the pictures uploaded by the user for display.
    • Carousel Reviews Source SettingsAutomatic : Automatically pick up to 10 reviews.Manual : Select at least 3 comments to present.
    • Step 2:Online Store –> Themes –> Customize –> Add section –> WOOVIEW SECTIONS –> Featured Review Carousel
    • Step 3:Here you can set the title, subtitle, maximum width, maximum number of displays in a row, and rotation interval.
    • Step 4:Save.
  • How to import other app reviews?

    How to import other app reviews?

    Follow the steps below to easily import other app reviews back to your store via the following.
    • Step 1:Wooview App –> Product reviews –> Reviews –> Import
    • Step 2:Import comment CSV files exported in advance from another app
    • Step 3:Select the app to which the file will be imported
  • How to export reviews?

    Follow these steps to export your review:

    • Step 1:Wooview App –> Product reviews –> Reviews –> Export
    • Step 2:You can filter the comments you want to export by star and status.
    • Step 3:Click “Export” and the comment template file will be sent to your email.
    • Step 4:Open the email and click “product reviews export” to download the review template file.
  • How to install the Wooview product review?
    Install WooView Product Review in two simple steps
    • Step 1:Wooview App –> Product reviews –> Setting –> Installation Settings
    • Step 2:You can install Wooview Product reviews in two installation modes.
    • 1. Automatic –> We usually install the review widget at the bottom of the product page.
    • 2. Manual –> You can install the review widget by adding the code to the theme product file.
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